Support
For help, questions, feedback, and feature requests, email ask.trace@outlook.com. We typically respond within one to two business days. Include the email on your Trace account and a short description of your request.
Account and billing
Subscription charges, renewals, and refunds are managed by Apple or Google. For billing issues, start in your device's subscription settings. If you need help understanding your Trace plan, include your account email in your message.
Matches and claims
Trace surfaces potential unclaimed property from public sources. We cannot approve claims or speak for state treasuries. For claim status, contact the state listed on your match. We can help you interpret what Trace shows in the app.
Data and privacy
To request account deletion or a copy of your data, email ask.trace@outlook.comwith "Data deletion request" or see our data deletion section in the Privacy Policy.
Feature requests & feedback
Tell us what would make Trace more useful. Email ask.trace@outlook.com with "Feature request" in the subject line.
Legal
For privacy or terms questions, contact ask.trace@outlook.com. See also our Terms of Service.